Privacy Policy & Data Security
At ElectroComps (EC Tech), we are deeply committed to protecting the privacy, confidentiality, and integrity of your personal and business data across all our websites, cloud portals, IoT hardware, and IT services.
Policy Sections
Overview & Scope
This Privacy Policy applies to ElectroComps (referred to as "we", "our", "us", or "EC Tech"), headquartered in Surat, Gujarat, India. This policy governs how we collect, store, handle, and protect your information when you interact with us through:
- Our primary corporate portal: www.electrocomps.com
- Smart Customer Feedback System: feedback.electrocomps.com
- Inventory Pro Cloud ERP: inv.electrocomps.com
- Vid Portal Enterprise Media Hub: vid.electrocomps.com
- EC Crick Live Scoring: cricket.electrocomps.com
- Connected IoT devices (ESP32 / WiFi rating clickers, kiosks, LED boards) and on-site engineering services in CCTV, networking, and hardware.
By accessing or using our websites, applications, or hardware products, you acknowledge and agree to the practices described in this Privacy Policy.
Information We Collect
We only collect data necessary to provide top-quality engineering, procurement, and software services:
Contact & Inquiry Details
Name, business email address, WhatsApp/phone number, company name, GSTIN (for B2B invoicing), and requirement descriptions submitted via our consultation forms.
Technical & Device Data
IP address, browser type, operating system version, page interaction times, and referral URLs collected automatically through standard server logs and Google Analytics 4.
IoT & Feedback Device Data
Device MAC addresses, firmware versions, button click timestamps, battery levels, and anonymous customer rating scores transmitted over secure REST APIs.
ERP & Business Ledgers
Inventory records, stock entries, bills of materials, and customer feedback submissions stored within securely isolated multi-tenant databases.
How We Use Your Information
Collected information is utilized strictly for lawful business purposes:
- Fulfilling Orders & Services: Supplying electronic components, executing software development contracts, CCTV installation, and enterprise networking setups.
- Inquiries & Customer Support: Responding promptly via telephone, WhatsApp, or email to quotation requests and technical queries.
- IoT Telemetry & System Health: Monitoring live device status, synchronizing offline ratings, and delivering automated alerts.
- Security & Legal Compliance: Safeguarding against fraud, unauthorized logins, and meeting statutory tax / GST obligations.
Google Analytics 4 & Cookie Policy
Our websites employ Google Analytics 4 (GA4) via the official gtag.js tracking library to understand aggregated visitor trends, traffic sources, and page performance.
- IP Anonymization: IP addresses are anonymized prior to storage in Google Analytics.
- No Sale of Personal Data: We do NOT sell or exchange analytics information with third-party advertisers.
- Cookie Control: You can manage or disable cookies through your browser settings or use the official Google Analytics Opt-Out Browser Add-on.
We also use essential session cookies for user authentication, CSRF security verification, and remembering light/dark theme preferences.
Data Protection & 256-Bit SSL Security
Security is fundamental to our engineering standards:
Third-Party Disclosure & Data Sharing
We do not sell, rent, trade, or monetize your personal or business data under any circumstances.
Data is only shared with trusted service providers who assist us in operating our services under strict non-disclosure obligations (e.g. reliable cloud hosting providers, trusted delivery couriers for hardware dispatch, and official WhatsApp Business API gateways for automated transaction alerts), or when mandated by law or court order.
Your Data Rights & Control
You maintain full authority over your personal information:
- Access & Export: You can request a summary copy of your stored business contact or account data.
- Correction & Updates: You may request the rectification of any incomplete or inaccurate records.
- Account Deletion: You can request permanent removal of your account and feedback records, subject to statutory GST/tax retention rules.
Grievance Officer & Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out directly to our Grievance Desk:
Surat, Gujarat, India (PIN: 395001)
GSTIN: 24AHZPL5915B1Z7